Boston Pizza: Real-Time Tracking Helps Deliver Food Fresh & On-Time
Company
Boston Pizza is one of the biggest casual dining restaurants in Canada. The location currently using our fleet management system is located in British Columbia.
Jim Mercier, the franchise owner of the British Columbia Boston Pizza, is committed to high quality customer service. In the delivery section of the business this means making deliveries in a timely manner and always providing the customers with the freshest food possible.
Opportunity
Managing not only a dine-in restaurant, take-out orders, and delivery orders is a lot to take on. Jim knew there must be a better way to manage the deliveries and ensure ultimate freshness for the customers. This is what sparked his interest in a fleet management system. Jim, as any good consumer would, shopped around the many different fleet management companies in the market. He tested some out but couldn’t quite find exactly what he was looking for to meet his needs, until he discovered GoFleet.
Jim needed a real-time tracking solution that was easy to install and manage; he wanted to avoid complicated installation and confusing software. Safety was another opportunity for our system to help; with delivery drivers speeding is often a concern.
Success
Jim is extremely pleased with our product and its capabilities, from the start of installing our devices to navigating the software and all the features in between.
Easy Installation & Software
The GoFleet product is plug and play which made it very easy for Jim to install it, quickly and easily on his own. This avoided any installation fees and messy hardwiring that could potentially damage the vehicles.
“Installation could not be any easier; it takes two minutes to perform the install, even the most technically challenged individual could do it.”
– Jim Mercier, Franchise Owner
Jim also felt the easy installation matched how easy it was to navigate the software:
“Navigating the software is easy, absolutely no issues, it’s very simplified. Someone new can walk right up to the screen and easily figure it out; it’s simple clicks and you can go as deep as you want or look at as little as you need to.”
– Jim Mercier, Franchise Owner
Delivered Goods Fresh & On-Time
Jim’s main goal of installing our system was to streamline deliveries and ensure freshness to the customers, which has been achieved. Jim has set up our software on a tablet and mounted it right under their delivery computer. This way the person managing deliveries for the day can view both the deliveries being placed by customers and the location of the delivery vehicles simultaneously. They have developed a system to make sure the order is prepared and fresh out of the oven when the next delivery vehicle is back at Boston Pizza to pick it up and take it to the customer. This makes sure the food is not sitting around waiting to be picked up and that the customer gets the food as fast and fresh as possible.
“If you spent a day on our delivery line using this system you would have it in your restaurant by tomorrow”
– Jim Mercier, Franchise Owner
Driver Safety Management
One of the bonus elements to the system is the safety features. When first looking for a system this was not a main concern, but the safety features have been very helpful. Jim is able to identify in real-time when and where an employee has been speeding. This allows him to address the situation immediately when the driver returns to the restaurant.
“With the fast updates I can watch the street and see if one of the drivers is speeding in real-time. I can then deal with that driver right when they come in the door because the map tells you what is going on in real-time; it is like being in the car with them. If they are speeding and it happens multiple times in one shift, I will make them bus tables causing them to lose out on their delivery tips.”
– Jim Mercier, Franchise Owner
Business Protection:
In the early stages of implementing the system, one of Jim’s drivers was unfortunately in an accident. Many of his drivers are quite young (18-20) and after this young driver was in the accident she immediately blamed the company vehicle. She made claims it was not up to maintenance standards and that it was the brakes not working that caused the crash; she even got her mother involved who of course took her side. Jim was able to pull up the information at the time of the crash and show both the young girl and her mother what the cause was.
“The young girl came back to work crying and her mom also came in. She made false accusations that the brakes didn’t work, the steering wheel locked up and the car spinned right off the road. I was able to pull up the reports and prove the cause of the accident was in fact: harsh cornering and excessive speeds of 30 km over the limit. I went through all the details of what the report said, instantly enabling me to defuse the situation because of the accurate detailed information to go by and it all resulted in no cost to me.”
– Jim Mercier, Franchise Owner
From the Fleet Manager:
“Tried out a few systems but once I found GoFleet I stopped looking anywhere else, it gave all the information needed and more. After I got the system, my business began to grow and the volume of our deliveries has doubled!”
– Jim Mercier, Franchise Owner
