Elimination of 2G Networks Approaching

AT&T announced 3 years ago it would be eliminating its 2G network in 2017, now that isn’t so far away.

“The Dallas telecommunications company said it plans on discontinuing its 2G network, also known as GSM or EDGE, by January 1st, 2017. It plans to take that 2G spectrum and re-use it to augment its 3G and 4G wireless services”, stated in a 2012 article by CNET.

That article may have been posted over 2 years ago, when AT&T broke the news in August of 2012, but it is now approaching fast. Customers could be effected prior to 2017 given AT&T has advised “AT&T may turn down to only one band of 2G service in some markets and may completely turn down the 2G network in some markets before the January 1, 2017 turndown nationwide”. To find out why this is happening and what should be done, keep reading.

The 2G footprint – if it’s so big why shut down?
As of Q3, 2013, 2G or second generation networks, still account for slightly under 70% of all connections worldwide. Many of the new cellular connections are in the developing world, and most of these are on 2G networks. 2G networks are more common in both Europe and Africa than 3G networks and there are no plans to shut down these 2G networks for the most part. In fact, in Europe because 2G networks have such a large footprint, as carriers move towards faster networks we are hearing that they will be shutting down 3G before 2G.

It’s quite the opposite in the United States – we have heard of no plans to shut down the 3G networks in the US as of today. While there is no doubt that 3G will be shut down one day, we certainly are not seeing that happen any time soon.

As for shutting down 2G networks, the story is once again different in North America and Australia than in Europe. The two notable carriers shutting down their 2G networks that impact Geotab and other Telematics provider’s customers are AT&T in the United States and Telstra in Australia. Both Telstra and AT&T are moving away from the 2G network by the end of 2016. Why is this? Basically, fewer networks to support, more efficient use of their networks resulting in lower operating costs, and by freeing up spectrum they can allocate it to the faster networks with more profitable services.

Some Telematics providers, Geotab included, have devices running on T-Mobile’s 2G network. While T-Mobile does have a 2G network it has not yet released any plans of shutting it down. But, if those 2G devices running on the T-Mobile network or one of its MVNOs are set up to roam onto the AT&T network, those are subject to darkness too when roaming onto the AT&T network.

2G in the M2M space
Telematics and M2M data needs are normally light compared to other consumer applications that require the bandwidth availability and faster speeds of 3G. Also, 2G modems are cheaper than 3G modems. These factors, paired with the fact that M2M and Telematics devices have a relatively long life, have contributed to 2G being so strong in the Telematics industry.

Historically, data costs from network providers have been the same regardless of the technology. Unfortunately, that will be changing in North America. To encourage customer migration from 2G in the US to 3G, AT&T and their Mobile Virtual Network Operators are increasing the monthly data costs of the 2G network.

If I have an older 2G device, what do I do?
Let’s face it, typically you do not just go out and swap out a modem. If you have an older Telematics device with a 2G modem, whether it’s an older Geotab GO device or a competitors *hint* see what you’re missing *hint* device, you’ll need to replace the 2G unit.

While this can seem like a pain, Geotab has added a lot of functionality to its latest GO device, the GO7 making the decision to upgrade much easier. Because Geotab designs and builds everything themselves, not only do you get more functionality with the GO7 but we have been able to drive the cost down making it well worth your while to upgrade.

What’s the difference if I upgrade to the Geotab GO7 device today?

There are many, but some of the notables include:

 

  • Get the latest capabilities in engine diagnostic from your GPS GO device.
    Vehicles send data from multiple sources, including the drivetrain, engine, and the instrument cluster. All of these sources transmit information using a communications protocol. There are many possible protocols used by the different manufacturers and component suppliers of vehicles. Different manufacturers produce vehicles that transmit data using many different protocols on many networks. Only the Geotab GO7 can support all these vehicles.

 

 

 

 

  • Ensure you take advantage of all GoFleet & Geotab has to offer.
    Some newly released features are not available on earlier devices. Make sure you can take advantage of ALL the new features available!

 

    1. Rely on an accelerometer with increased sensitivity for dangerous driving events and back up alerts.

 

  • Installations made easy.
    As you add vehicles to your fleet, the GO7 continues to minimize the need of a specific harness. Although no one harness fits all, the GO7 reduces the need for custom harnesses.

 

 

  • Future-proof your fleet vehicles with software programmable pins for connecting to the vehicle connector.
    Having all possible pins populated this way allows the firmware to remain in-sync with any improvements and future changes made by vehicle manufacturers to newer models and makes.

 

If you’re an existing GoFleet customer, speak with your account manager to review upgrade plans.

Original Article By: John Day, Product Manager at Geotab
http://www.geotab.com/blog/2g-migration-fleet-management-can/

 

Geotab Datacenter Security

Secure Data Thanks to Geotab

Both GoFleet and Geotab understand how important security and privacy is to My.Geotab’s over 140,000 users. Therefore Geotab takes all the necessary precautions to ensure the security of its users data.

Geotab actively manages all client data in their secure facility in Canada. Geotab’s gateway server handles the transaction of data between vehicles over the cellular network, and into the device management gateway, before the data is sent to the My.Geotab hosted service.

The service is monitored continuously, on a 24/7 basis, by Geotab’s Technical Support engineers.

Stress testing to determine data latency (the time between data requests and answers) and breaking points is important to optimize performance. Geotab monitors the network and internet uptime by different cellular network carriers.

Geotab Data Security Graph

Some of the key datacenter security points are listed below:

  • Geotab’s gateway server in Canada supports all global customers, including partners in Australia using the Telstra network.
  • The gateway on average processes more than 10,000 log records per second, and is designed to scale for large customers, including Geotab’s largest customer that has 80,000 connected vehicles all in one database.
  • The Geotab gateway and IT architecture scales horizontally for seamless load balancing.
  • Geotab’s gateway and the My.Geotab servers are hosted at Q9 which is one of the world’s most secure data centres also hosting the biggest banks and insurance companies in Canada.
  • Geotab owns their own servers within Q9 and always uses best practices to prevent any unauthorized activity.
  • All Q9 facilities offer state-of-the-art physical access controls, full power, and multiple location facilities. These data centers don’t allow on-site, third-party visits and will only allow authorized personnel to access the locations.
  • All Geotab-owned equipment is contained within access-controlled racks and cages. Only Geotab staff has access to the equipment, and each staff member has to pass through access control points.
  • All equipment and facilities are monitored 24 hours a day by security personnel.

Want to learn more about GoFleet & Geotab’s GPS fleet tracking services? Contact one of our highly trained fleet consultants today!

 

[email protected] | 1-888-998-1122

 

 

Original Article Written By: Eduardo Granda, Sales Manager at Geotab
http://www.geotab.com/blog/geotab-datacenter-security/

Driver Scorecard: What it is & Why it’s Important

What is the Driver Scorecard & Why is it Important?

What is the Driver Scorecard?

The Driver Score card report helps measure risk and safety scores based on various key indicators such as, speeding, harsh braking, over acceleration, and after-hours vehicle use. Designed with advanced safety technology, users can gain incredible insight into driver’s on-road behavior and make changes that will benefit the company in more ways than one. With the use of rules, the solution is designed to calculate the number of infractions and display data as shown in the chart below. The report, can be customized to each user’s preference to help identify safe or dangerous practices and further develop a fleet-wide safety program.

Why It’s Important?

Lack of safety can be crippling to any business, whether it’s fuel costs, labor costs, or just vehicle wear and tear. Driver safety is often overlooked as it’s tougher to gain quantitative data over behaviours and performance. This causes many companies to learn the harder way through higher insurance costs, maintenance costs and negative business reputation; proving that nothing has a greater impact on operating expenses than driver performance.

The margin of error within driver safety and compliance becomes narrower every year. Any tickets, accidents or claims impacts the entire company and forces harsher penalties, liability, and ultimately higher overall operating costs. There are numerous ways through which companies can implement measures as discussed below. These actions will not only help improve customer satisfaction but have a positive impact on the company’s bottom line.

Driver Scorecard Chart

Action Steps:

  • Post a weekly driver scorecard report for drivers and management. Allow drivers to self-evaluate and make efforts to improve poor driving habits.
  • Define penalties around unsafe driving which puts your company at risk. Communicate that unsafe driving will not be tolerated.
  • Develop baseline measurements of driving habits through a driver scorecard. Evaluate current liability and insurance costs. Set goals for improvement based on the measurements and measure against these goals at 3-6-12 month intervals.
  • Implement driver training for high risk drivers. A study by SAFED showed that the average driver reduces fuel consumption by over 10% following fuel efficient driver training. Additionally driver training reduces risk and claims by as much as 50%.

This Article Was Provided By GoFleet Support

Fire and HazMat

Fire and HazMat Worker Safety and Protection

Who’s watching out for your team?
From residential fires to landfills, public safety employees face the hazards of toxic gases every single day. What can you do to prevent accidents and injuries to your workers?

Our remote monitoring devices, gas detectors and GPS locators can help you stay in control of the risks your team faces.

Gas detection
Set up semi-permanently on a work-site or landfill, or take on the job to a fire or hazardous clean-up, our gas detectors are an accurate and technically advanced network of sensors capable of detecting and reading hazardous levels of toxic chemicals. With real-time monitoring and an easy-to-read screen, our gas detectors are a must-have for hazardous clean-up, public safety, and First-Response teams.

GPS Locators
Our GPS locators provide real-time monitoring and let you see your team at all times. Tracking crew members around a large clean-up or firefighters through a fire, these devices keep you in the know about everyone’s position, and can help you find them in an unexpected event.

Remote Monitoring
The Control Center Interface, a portable device with easy-to-use software integrates gas detection and location devices to let you monitor and respond to risk anytime, anywhere. From truck to office, the Control Center Interface keeps you informed on-the-go.

Call 1-888-998-1122 today to learn more about our Fire and HazMat Worker Safety Solutions and find out pricing.

Oil and Gas Worker Safety and Protection

Oil and Gas Worker Protection and Safety

Who’s watching out for your team?
Danger is always present when you’re working in the oil industry. Combustible and hazardous gases are harnessed and used on a daily basis, it is important to keep safety on the front of everyone’s minds and safety solutions close at hand. What can you do to stop accidents and injury?

Our Sensor Solution line of gas detectors, lone employee tracker, and remote monitoring devices can help you stay in control of the dangerous risks your team faces regularly.

Gas Detectors
Semi-permanently set up on an off-shore oil rig, or carried into an area where a spill may have occurred, our gas detectors are an accurate and technically advanced network of sensors capable of reading and detecting hazardous levels of toxic chemicals. With real-time monitoring and an easy-to-read screen, gas detectors are a must-have for ensuring the safety of your employees.

Lone Employee Tracker
Our lone worker employee trackers let you see your team at all times. These devices keep you aware of your team’s positions whether that be tracking drillers or roughnecks through an area where an accident has occurred or, tracking crew members around a large clean-up.

Remote Monitoring
The control center interface is capable of harnessing all of your detectors, and lone worker trackers for remote monitoring capabilities. Extremely easy to use, and critical to control and communicate with the entire team in the event of an accident. Keep in control and stay aware, even remotely.

Real-Time Visibility for Oil and Gas Workers

Our high-quality detection and location devices allow you to monitor and respond to risk anytime, anywhere. From truck to office, the solutions keep you informed on-the-go.

Visit: Wireless Gas Detection, Sensor Solutions or call 1-888-998-1122 for more information on oil and gas worker protection and to find out pricing.

Instantly Create Work Orders

The easiest work order system yet.

CMMS create work orders

We know how important work orders are to your facility, that is why we have put so much time into making it as simple as possible for you to create and complete work orders on time.

CMMS create work orders

You can quickly add instructions to work orders from your task library, saving you time and energy.

CMMS create work orders easily add instructions

Easily assign specific technicians to work orders to ensure that the right person is on the job

assign technician to work order fast

Guest users can also submit service requests without having to log in so no maintenance will ever be overlooked again.

guest users CMMS

Senate bill sets e-log (ELD) deadlines for FMCSA

ELD | Electronic Logging Device | E-Log Deadlines for FMCSA

The Senate’s version of the yearly appropriations bill for the Department of Transportation contains language that would stop the Federal Motor Carrier Safety Administration (FMCSA) from dragging its feet in producing a final electronic logging device mandate rule (ELD rule).

Also, the bill sets a deadline for the agency to make its long-awaited Safety Fitness Determination rule, the timetable for which FMCSA has continued to push back.

The Senate’s Transportation, Housing and Urban Development bill gives the agency 592.3 million dollars in funding for the 2015 fiscal year and came out of the Senate’s Appropriations Committee this past Thursday, when an amendment was added to suspend the 2013 hours-of-service (HOS) rule for at least a year until more study can be done to justify its restart provisions.

If passed the bill would need FMCSA to publish a final electronic logging device (E-log/ELD) rule by January 30th 2015. MAP-21, The current highway funding bill, required the agency to produce a proposed rule by September 30th of 2013, but the agency did not publish the proposal until March of this year.

The public comment period on the rule ends on June 26th 2014, after which the agency will start work on a final rule, taking into account feedback gathered during the 90 day commenting period.

The agency usually makes a final rule within 2-3 months of the end of public comment periods on proposed rules, and the January 30th 2015 deadline would give the agency 7 months to publish its final electronic logging device (E-log/ELD) rule.

Though the bill’s language would not seem to set an impractical target, the FMCSA has missed several self-set time-frames on its calendar.

Citing “excessive” delays on a CSA-based Safety Fitness Determination rule, the bill would also need the FMCSA to begin a rule-making “no later than December 2014.”

The SFD rule is the agency’s next step in its Compliance, Safety, Accountability program. The rule would permit the agency to use a similar data set it uses in CSA’s Safety Measurement System rankings to produce an actual fitness score for carriers. The scores could then be used to target carriers for intervention.

The THUD bill text calls the SFD rule “the cornerstone of CSA,” and that until the rule is executed, “FMCSA continues to depend on an enforcement and rating system that fails to place enough emphasis on both driver and vehicle qualifications, resulting in compromising safety on our nation’s highways.”

In its most recent monthly report on significant rulemakings, the Department of Transportation projected December 17th as the publication date for the SFD rule, which was delayed from the prior month’s September 16th projected date. September 16th was however also delayed from months prior: At points last year, the rule was projected to be published May 2014.

In another provision, the committee directs the Department of Transportation (DOT) Office of Inspector General to perform an audit of FMCSA’s mandatory compliance review process “to ensure motor carriers flagged for investigation are being investigated in a timely fashion.” The “high risk carriers” report is due by April 2015 for the preceding fiscal year.

The House will come together this week to take up its version of the THUD bill.

Original article: Commercial Carrier Journal

FMCSA Proposed Mandate of Electronic Logging Devices

Electronic Logging Devices Proposed to Improved Efficiency and Safety

On March 13th, The Federal Motor Carrier Safety Administration (FMCSA) issued a revised proposal to mandate that electronic logging devices be installed in interstate commercial buses and trucks.

The requirement would reduce paperwork burdens on carriers, help enforce hours-of-service rules, and ensure that drivers are not harassed, FMCSA said.

The new proposal supplements FMCSA’s February 2011 proposal. FMCSA stopped work on that requirement in 2012 after a federal court ruled that a previous regulation mandating the devices for some carriers did not properly prevent the ELDs from being used to harass drivers.

“Today’s proposal will improve safety while helping businesses by cutting unnecessary paperwork” Transportation Secretary Anthony Foxx said in a statement. “By leveraging innovative technology with electronic logging devices, we have the opportunity to save lives and boost efficiency for both motor carriers and safety inspectors.”

The proposal addresses new technical specifications for ELDs, clarifies hours-of-service supporting document requirements, mandates ELDs for drivers currently using record of duty status, and outlines technical and procedural provisions aimed at ensuring ELDs are not used to harass vehicle operators.

“By implementing electronic logging devices, we will advance our mission to increase safety and prevent fatigued drivers from getting behind the wheel,” FMCSA Administrator, Anne Ferro said. “With broad support from safety advocates, carriers and members of Congress, we are committed to achieving this important step in the commercial bus and truck industries.”

In an effort to lessen motor carriers’ and drivers’ fears, FMCSA said in its statement that the rule protects privacy because electronic logs would only be available to law enforcement or FMCSA during compliance reviews, roadside inspections, and post-crash investigations.

“American Trucking Association supports FMCSA’s efforts to mandate electronic logging devices in commercial vehicles as a way to improve safety and compliance in the trucking industry and to level the playing field with thousands for fleets that have already moved to this technology voluntarily,” American Trucking Association President Bill Graves said.

The rule would come with a new prohibition on carriers harassing drivers. This could carry up to an $11,000 fine. Carriers must allow drivers access to their logs, and the logging devices must be able to be muted when drivers are asleep.

Ultimately, The proposed rule will reduce hours-of-service violations by making it much harder for drivers to misrepresent their time on logbooks and avoid detection by law enforcement personnel and FMCSA. Analysis shows it will also help reduce crashes by fatigued drivers and approximately prevent 20 fatalities and 434 injuries each year for an annual safety benefit of $394.8 million.

The proposal will soon be published by FMCSA in the Federal Register, starting a 60-day period comment period for the public. The comments will then be considered by the agency before making the rule final.

As proposed, after FMCSA makes it final the mandate would take two years to take effect.

More information on Electronic Logging Devices and the Supplemental Notice of Proposed Rulemaking, visit: www.FMCSA.org/rules-regulations/

Sources:
FMCSA: DOT Proposes Use of Electronic Logbooks to Improve Efficiency & Safety
Transport Topics: FMCSA Proposes ELD Mandate for Nearly All Trucks

Electronic Log Mandate in Effect April 9th

Mandate for Electronic Log Devices or Electronic Onboard Recorders Soon In Effect

Please See Updated Article: Electronic Logging Devices Proposed by FMCSA

A rule mandating Electronic Log Devices or, Electronic Onboard Recorders as they are also known, is expected to be published April 9th 2014 according to a monthly report from the Department of Transportation. DOT has been pushing back the publication date for the rule since late 2013.

The mandate will require all drivers responsible for keeping records of duty status to use an electronic logging device. The Federal Motor Carrier Safety Administration submitted the rule to the White House’s Office of Management and Budget (OMB) on August 7th 2013 with a projected publication date of November 18th 2013.

In the Department of Tranportation’s last report which was issued March 11th 2014, projects the rule will clear OMB on March 28th. The publication of the Supplemental Notice of Proposed Rulemaking projected for April 9th will follow. The proposal will then allow 60 days for public comment ending on the 9th of June.

Any comments will be taken into consideration before the agency would publish a final rule.

The Department of Transportation still also projects its driver coercion rule to be published on April 23rd 2014, The rule would create a requirement that the agency “consider whether coercion of drivers” by shippers, receivers, carriers or brokers “is a concern when developing a rule.” It too would have a 60-day comment period.

FMCSA’s Carrier Safety Fitness Determination rule proposal is, as per the report, still set to still be published August 4th 2014. The rule would change the agency’s data gathering process in regards to the way it calculates a carrier’s Safety Fitness Determination score. After the rule passes, if it does, the agency will use data from crashes, roadside inspections, violation history and investigations, nearly an identical data set used in calculating a Safety Measurement Scores in the agency’s Compliance, Safety, Accountability program.

Source: Overdrive Magazine

Tips For Becoming a Customer Support Star

In the rapidly growing and competitive fleet management/telematics industry, having a quality product is essential, but so is having an excellent customer support system. Your ability to provide support as a service to customers is crucial. You must strive to consistently support your:

  • Current Customer Base: Keep your existing customers happy, and continuously build and enhance brand loyalty.
  • Returning Customer Base: The next time the customer needs a new solution or product, your brand should be the first to come to their mind.
  • New Customer Base: Superior customer service means having a great reputation. Combining this will a strong product will create new business.

Here are a few tips for becoming a customer support star:

  1. Know the ProductIt is very difficult to sell something you aren’t familiar with. Learn everything you can about the product, use the product, train other employees about the product. A deep understanding of what you sell will definitely help you support it.
  2. Establish Effective Communication LinesOutstanding communication is key when it comes to support. Set up an easy-to-use support system for your customers, such as a phone or email system. The easier it is for customers to reach the business, the easier it is for you to provide support for your customers.
  3. Go Above & BeyondFollow up with your customers and be proactive. Check in every now and then even if they do not contact you. Even if everything seems to be going well, this type of extra effort will be greatly appreciated.
  4. Use Your ResourcesMany businesses provide higher-level support as well as a plethora of information, such as documents, videos, web links, blogs and other media. Use these tools to support your existing customers and stay on top of what’s new and happening within the industry. This allows you to stay one step ahead and always keep your customers informed.

The tips listed above, if implemented, will help your business to grow not only by keeping your existing customers happy but also provide an outlet for attracting new customers.